Words have power. Your ability to communicate powerfully is your most important professional skill. For building trust, influencing stakeholders, and attaining your business goals. Developing your speaking skills is a smart investment. Leaders must know how to use words effectively and wisely. However, the most important skill for effective communication isn’t speaking. It’s listening. A good communicator listens not only to the words the other person is saying but to the emotions and intent behind them. This kind of active listening enables you to see to the core of issues. It also builds trust and shows people that you care. In this workshop, you’ll not only learn how to become a dynamic speaker but you'll also learn strategies for communicating more effectively with those you serve, whether they are staff, customers, students, or family. We’ll look at good and bad presentation techniques; skills for active listening; how to work with nonverbal communication; and how to identify the best way to communicate with each person.